Frequently asked questions
General
What payment methods do you accept?
We accept major credit cards (including Visa, Mastercard, American Express, and Discover) and digital wallets (including ShopPay, ApplePay, and GooglePay). We also offer the convenience of PayPal for secure online transactions.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are a perfect choice for any occasion, allowing your loved ones to choose their own home decor items.
You can find our gift cards here.
Can I cancel or modify my order?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify an order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that we cannot guarantee changes after an order has been placed.
How can I contact your customer support?
You can reach our friendly customer support by emailing us at info@extraspaceshop.com.
We strive to respond to all inquiries within 24-48 hours and provide the assistance you need.
Shipping
How long does shipping take?
Shipping times may vary depending on your location and the specific product. Generally, orders are processed within 2 business days, once shipped you can expect your order to arrive within 3-9 business days.
Where do you ship to?
We currently offer shipping within Canada and the Unites States.
For international shipping options please contact us and we'd be more than happy to provide a custom solution.
Can I track my order?
Yes, we provide order tracking for all our shipments. Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.
What if my order arrived broken?
If an item arrives broken, damaged, or with other issues, please contact our customer support team immediately for a refund or replacement. Photos must be provided in order to resolve the issue.
Returns
What is your return policy?
We accept returns up to 7 days following delivery for an exchange or store credit only. This means you have 7 days after receiving your item(s) to request a return.
To be eligible for a return, your item(s) must be in the same condition you received them and in their original packaging. You’ll also need the receipt or proof of purchase.
All shipping charges for returned items are at the expense of the client and store credit or exchange will only be extended once the item(s) have been received and inspected by our team.
To start a return, contact our customer support. For more details, please consult our Return Policy.
How do I request a return?
To request a return please contact our customer support.
Please make sure to review our return policy before submitting your request.
What if my order arrived broken?
If an item arrives broken, damaged, or with other issues, please contact our customer support immediately at for a refund or replacement. Photos must be provided in order to resolve the issue.