Refund policy
We accept returns up to 7 days following delivery for an exchange or store credit only. This means you have 7 days after receiving your item(s) to request a return.
To be eligible for a return, your item(s) must be in the same condition you received them and in their original packaging. You’ll also need the receipt or proof of purchase.
All shipping charges for returned items are at the expense of the client and store credit or exchange will only be extended once the item(s) have been received and inspected by our team.
To start a return, you can contact us at info@extraspaceshop.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted.
Shipping Rates are non-refundable.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If an item arrives broken, damaged, or with other issues, please contact our customer support team immediately for a refund or replacement. Photos must be provided in order to resolve the issue.
EXCEPTION / NON-RETURNABLE ITEMS
Certain types of items cannot be returned; we do not accept returns on prints, sale items, or gift cards.
To be eligible for a return, your item(s) must be in the same condition you received them and in their original packaging. You’ll also need the receipt or proof of purchase.
All shipping charges for returned items are at the expense of the client and store credit or exchange will only be extended once the item(s) have been received and inspected by our team.
To start a return, you can contact us at info@extraspaceshop.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back to us without first requesting a return will not be accepted.
Shipping Rates are non-refundable.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If an item arrives broken, damaged, or with other issues, please contact our customer support team immediately for a refund or replacement. Photos must be provided in order to resolve the issue.
EXCEPTION / NON-RETURNABLE ITEMS
Certain types of items cannot be returned; we do not accept returns on prints, sale items, or gift cards.